Tuesday, September 3, 2024

New integration with Revyoos

At Icnea we know that reviews are a key factor for the growth of our customers holiday rental businesses. Getting good reviews that reflect the quality of an accommodation and its services makes it easier to attract new guests and increase confidence about the business for future visitors. That's why we at Icnea are pleased to welcome a new partner that will help our customers to manage their reviews by centralising this task in one place: Introducing Revyoos!

Revyoos is an all-in-one review aggregator specifically designed for the vacation rental industry. A platform that helps managers to increase the trust and credibility of their guests by automatically collecting reviews from the main OTAs and portals on their business website.

Why are reviews important?

Trust and credibility: many potential vacation rental business customers do not trust the reviews displayed on the website if they don’t know where they come from. Revyoos solves this by importing and displaying authenticated reviews and their original source with the link to the source, which guarantees the authenticity of the reviews.

Improves SEO: reviews have a positive impact on Google search results by increasing direct traffic to the website. This is because the website receives a constant flow of new content, which increases its search relevance. In addition, with Revyoos embedding your review widgets on the site will also display the ratings when the business appears in Google search results.

Improve the conversion rate: Nowadays most consumers take reviews into account before making their decision regardless of the product or service. Having a good number of reviews and an outstanding overall rating will increase your conversion rate. In the vacation rental sector, OTAs such as Booking.com or Airbnb highlight the increase in bookings for accommodations with 20 or more reviews.

How does Revyoos help you manage reviews?

Automatically collects reviews from major OTAs and portals

Revyoos automatically collects all reviews and responses from all major OTAs and other channels and sources. It connects to Airbnb, Booking.com, VRBO, Google MyBusiness and many more to make reviews available and display them in one place.

Import of reviews from other sources

If you have reviews from any other OTA or portal available, you can import them using CSV or Excel files.

Alert for new reviews

Revyoos sends out a daily alert with new reviews received, regardless of where they come from.

Direct review requests
Implement a review request form in different languages for each of your properties and ask guests to leave a review of their stay. Being proactive in requesting reviews can help to quickly increase the number of reviews.

Artificial intelligence response generation
Revyoos now integrates ChatGPT to generate automated and personalised responses to guest reviews. This tool allows you to respond quickly and professionally, while maintaining the tone and voice of the business. With this functionality, managers optimise their time and improve customer satisfaction by addressing each review efficiently.

Backup of reviews

Reviews are stored in the user's Revyoos log. This way, in case of any problems or external incidents, the reviews are safe.

Dashboard

The dashboard allows you to extract data from reviews, track and analyse feedback to find areas of improvement for your business and enable better decision making.

Review widgets on the business website

Revyoos allows you to display all reviews on the website via a widget. The user can choose to enable an expandable floating widget that is displayed above the web content, or an embedded widget as web content. Regardless of the type of widget chosen, the user receives two separate widgets, one for each of the properties with their reviews, responses and rating, and one showing the aggregate rating of all properties. In addition, Revyoos widgets are customisable to show brand colours and display the content as desired, full text, number of reviews and average rating per channel, etc.

For managers, Revyoos allows them to track their reviews by property and at a global company level. The user can filter reviews by channel, score, date and configure tracking KPI's for a specific period of time, thus obtaining valuable information based on data to improve business management.

New Feature: AI Sentiment Analysis for Customer Reviews

Revyoos will soon launch its new feature: Artificial Intelligence Sentiment Analysis for Guest Reviews.
This feature allows vacation property managers to gain valuable insights from the content of guest reviews. Benefits include:
  • Sentiment Analysis and Targeted Improvement: Analyse reviews to understand guest sentiment and detect areas for improvement at a general and property-specific level.
  • Benchmarking and Proactive Problem Solving: Monitor property performance and quickly detect negative feedback to act before it affects loyalty.
  • Data-Driven Decisions: Provides insights to make strategic decisions that optimise guest experience and operational efficiency.
From Icnea we encourage you to activate the 14-day free trial with Revyoos through this link and discover the potential of reviews for the acquisition of new customers.

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